Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Items may be returned within 14 days of your receipt of your order
  • Returned items must be in their original condition:
    • Unwashed and unworn
    • In the original packaging
    • All tags must be attached to the product


What items are non-refundable?

  • Items that have been worn, damaged, washed, or are missing tags 
  • Clearance items or items purchased during a sale 
  • Thongs


Are there any charges for returns?

  • There is no charge for returns
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • Once your return is approved, you will get a confirmation email with shipping instructions


How soon will I get my refund?

  • Upon our receipt of your returned item(s), it will take up to five business days for us to process your return
  • A credit will be applied to the original method of payment
  • Refunds cannot be issued beyond 30 days of the purchase date

Still have questions? Email us at service@underbriefs.com with your full name, order number and we will get back to you shortly.